Privacy Policy

1. Information We Collect

• Account and profile information (name, email, company details, phone number).
• Communication and support data (messages, tickets, and service-related requests).
• Integration data (for example, calendar event metadata required for scheduling automation).
• Technical and usage data (device, browser, IP address, logs, and analytics events).

2. How We Use Information

• Provide, maintain, and improve our services.
• Authenticate users and secure accounts.
• Process and synchronize scheduling workflows and integrations.
• Respond to support requests and operational communications.
• Comply with legal obligations and enforce our terms.

3. Legal Bases (Where Applicable)

Depending on your location, we process data under one or more legal bases: performance of a contract, legitimate interests, consent, and compliance with legal obligations.

4. Data Sharing and Disclosure

We do not sell personal data. We may share information only as needed with:

• Service providers that support hosting, analytics, customer support, and infrastructure.
• Integration partners you authorize (such as Meta, Google Calendar, or Microsoft Outlook).
• Authorities when required by law or to protect rights, security, and integrity.

5. Data Retention

We retain personal data only for as long as needed for service delivery, legal, accounting, and security purposes. When no longer required, data is deleted, anonymized, or securely archived according to applicable requirements.

6. Security

We use reasonable technical and organizational safeguards, including access controls, encrypted transport where applicable, and monitoring processes designed to protect personal data.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object or request data portability.

To submit a request, contact us at support@itscallme.com.

8. Meta Platform and Data Deletion

If you connected ItsCallMe with Meta products, you can request deletion of your data following our instructions at /data-deletion.

9. International Transfers

Your data may be processed in countries other than your own. Where required, we apply appropriate safeguards to support lawful cross-border data transfers.

10. Children's Privacy

Our services are not directed to children under 13 (or higher age where required by local law), and we do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date on this page.

12. Contact

For privacy inquiries, please contact us at support@itscallme.com.